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Salon (Policies)

Salon Etiquette 


Get Glammed!

We recommend having a few photos of your desired look(s) printed out or saved on your phone, as it's a great starting point for your consultation before your install.

Reusing hair? Not a problem! Please ensure that hair being reused is clean, detangled, and free of dirt and old thread. Please completely dry hair! For those clients that have cut wefts, please have lengths sorted out, and be mindful that there may be a charge for cut wefts that are in the form of a jig saw puzzle.

NOTE: To prep your reused hair at home, shampoo extensions with sulfate and paraben free shampoos. Please lightly condition your extensions, but do not use heavy or oily conditioners! Blow hair dry or lay flat overnight to air dry. For those that air dry their hair, the use of a hangar will aid in the end makes drying easier.

Clients that are not getting one of our packaged services or purchasing hair from Glamour Phase 5, we recommend bringing 2 packs of 100% human hair, your hair already shampooed, blown dry, and free of any dirt or oil. At the stylist's discretion, we might advise you to have your hair shampooed at our salon for an additional fee, if it does not meet our standards.

Want COLOR? All install services needing color must drop hair off at least 48 hours prior to appointment. Please be advised that not all color applications require this time.

Proper maintenance will allow longevity for your install. We offer a install maintenance package that is recommended every 2-6 weeks to properly care for your install. Properly maintaining your install will increase the life of the install, but please remove after (3) months, even if install is in tact because hair begins to lock.

We understand that each client has a variation in texture, thickness, so levels of scalp sensitivity and tenderness may vary. 

Glamour Phase 5 is not responsible for sensitive scalp, tenderness, abrasions, or sores due to braids, installs, or chemical processing. 

Please be aware that tightness, discomfort, burning sensation, or severe pain is uncommon, and can result in baldness, sores, or hair loss. If you experience any of these, please return to the salon for removal.

We are not responsible for hair loss due to install removal from another salon.

We ask that all clients please be on time. We schedule certain time windows for your appointment. Please be fair to clients with scheduled appointments after you. Just like you, they really would like their appointment to start on time. Also, allow time for getting lost and traffic delays.

As a courtesy, Glamour Phase 5 may give clients a 15 minute grace. Please be mindful that a late fee of $15 may be applied. This fee is at the discretion of your stylist; however, clients showing up to their scheduled appointment 20 minutes or more late is considered a missed appointment and may need to reschedule their appointment. At stylist's/ technicians discretion, clients may still be seen (please be aware of wait times) and a $15 late fee may be applied.

In the event that you miss a scheduled appointment without contacting the salon, you will be considered as a "No Show", a $25 

No Show fee will be applied, and you will forfeit the deposit and be charged 50% for the service(s) booked (deposit included in amount charged). If a future appointment is booked and you are a "No Show", you will be required to pay for 50% of any services to book an appointment.

A 24 hour notice is required to change, cancel, or re-book any appointment before the scheduled appointment, NO EXCEPTIONS

There will be a $25 fee to any client who does not give a 24 hour notice to make changes to scheduled appointment. If cancellations are submitted and received on time, a refund of the deposit will be given. If cancellations are not submitted and received on time, the deposit will not be refunded and the $25 fee will be assessed, NO EXCEPTIONS!

THE DEPOSIT...I know everyone dreads it, but can you imagine how hard it is to gauge how serious a client is? We require a deposit of 25% of the total investment for all salon services or $25 for services less than $100. This ensures the salon saves your desired date in our calendar. Clients that book an appointment must also have a valid phone number and email address.

NOTE: Appointments booked without a deposit are not guaranteed a scheduled appointment slot, and may be subject to cancellation.

We aim to please all of our clients. Therefore, in any event that you're  unsatisfied with any services provided, please inform stylist, receptionist or management before leaving. Due to the nature of our business we will try to work with you, and gladly resolve any issues or concerns within a (72) hour period. 

For any clients suffering with medical conditions, please notify staff immediately of any medical conditions that can affect your service.

We only accept cash, money orders, cashiers checks, debit, or credit cards for forms of payment. Sorry NO checks are accepted!

For security reasons, any appointments/ walk-ins booked (1) hour before closing are required to pay for any services that will be performed.

Glamour Phase 5 wants to ensure that every client receives their beauty experience. To do this, we have certain requirements (listed below) we adhere to. This helps to ensure that every client gets the proper time allotted to them. Yes...we know that there are some situations that we cannot control, but these requirements create fairness for all clients and our staff.

We concentrate on enhancing, styling, maintaining, and creating all forms of beauty. From weave installation to designing healthy natural hair and cultivating locs to designer braids to full body waxing and eyelash enhancements, we aim to enhance the natural beauty of what has been given to you...maybe not all natural but with a few glamorous tweaks here and there! Our purpose is to construct whatever vision you have and bring it to life.

We enjoy that sparkle in your eye when you leave our salon satisfied, so ensuring we meet and cater to your specific needs is what is needed to guarantee that twinkle. We want to ensure that we give you endless beauty options that are not only beautiful, but sexy and professional too. We have a vast array of services to offer in healthy natural hair, ceramic fusion, weave installation, designer braiding, make-up, full body waxing, signature nail services, and eyelash extensions that are guaranteed superior results. So come in for your complimentary consultation, and we will help to create your customized glamorous look.